Cancellation & Refund Policy

1. Luggage transfers (instant payment)

• More than 7 days before the first transfer date: full refund.
• 3 to 7 days before: 50% refund.
• Less than 3 days before: no refund, except in cases of force majeure (verified trail closure, severe weather), at our discretion.

2. Passenger & airport transfers (request-based)

• Before the payment link is paid: you may cancel the request at any time at no cost.
• After payment and confirmation: the conditions above for luggage transfers apply.

3. Expired payment links

Payment links sent for confirmed requests are valid for 24 hours. If the link expires without payment, the booking is automatically cancelled and no charge is made.

4. How to cancel

Email Hikeeasytransfer@gmail.com with your booking number. Refunds are returned to the original payment method via Stripe and typically arrive within 5–10 business days.

5. Cancellations by Hike Easy

If we must cancel a confirmed service (for example due to force majeure), you receive a full refund or the option to reschedule at no extra cost.

6. No-shows

If a passenger is not present at the agreed pick-up time and has not informed us in advance, the transfer is considered completed and is non-refundable.